Shipping and Refund Policy

Effective Date: September 13, 2026

This Shipping and Refund Policy explains shipping, delivery, returns, refunds, and disputes for purchases made through ShopHBM.com (“ShopHBM,” “H&B,” “we,” “us,” or “our”).

1. Marketplace Sellers

ShopHBM is an online marketplace connecting independent buyers and sellers. Each seller is responsible for providing accurate shipping information, preparing and packaging products safely, shipping orders on time, and following this Policy and all applicable laws.

2. Shipping Costs

Shipping costs are set by the seller and will be displayed on the product page or during checkout before the buyer completes the purchase. Buyers are responsible for reviewing all product and shipping charges before placing an order.

3. Processing and Delivery Times

Sellers must clearly state their estimated processing and delivery times. Delivery dates are estimates and may be affected by weather, carriers, customs, holidays, or other circumstances outside ShopHBM’s control.

If no shipping time is stated, the seller must ship the order within the period required by applicable law. For orders covered by United States law, this is generally within 30 days.

4. Shipping Delays

If a seller cannot ship an order within the promised time, the buyer must be notified. The buyer may agree to the delay or cancel the unshipped order for a full refund, as required by applicable law.

5. Tracking and Delivery Information

When tracking is available, the seller should provide the tracking number to the buyer. Buyers are responsible for providing a complete and accurate shipping address. Additional shipping charges caused by an incorrect address may be the buyer’s responsibility.

6. Damaged, Incorrect, or Missing Items

A buyer who receives a damaged, incorrect, incomplete, or significantly misrepresented item should contact the seller through ShopHBM as soon as possible, preferably within 7 days after delivery.

The buyer should provide:

• The order number
• A description of the problem
• Clear photographs or video of the item and packaging
• Any available shipping or tracking information

The buyer should keep the item and its original packaging until the issue is resolved.

7. Returns

Unless a listing clearly states a different lawful return policy, buyers may request a return within 14 days after delivery.

Returned items must generally be:

• In the same condition in which they were received
• Unused and unworn, unless the item was sold as used
• Returned with original packaging and included accessories
• Shipped using the return instructions provided by ShopHBM

All return requests must be submitted to ShopHBM at info@shophbm.com. Buyers must not send an item back until ShopHBM provides written return approval and return instructions. ShopHBM may request evidence from both the buyer and seller and will make the final return and refund decision, subject to applicable law and payment-provider requirements.

Approved returns must be shipped to the return address provided by the seller. Returns must not be sent to ShopHBM’s business or registered-agent address. Buyers must follow the return instructions provided by ShopHBM before shipping an item.

8. Return Shipping Costs

If an item is damaged, defective, incorrect, or significantly different from its description, the seller is generally responsible for reasonable return-shipping costs.

For returns based on a buyer changing their mind, ordering the wrong item or size, or no longer wanting the item, the buyer is generally responsible for return-shipping costs unless the seller’s listing states otherwise.

9. Non-Returnable Items

For health, safety, or legal reasons, certain products may not be returnable unless they arrive damaged, defective, incorrect, or applicable law requires a return.

These products may include:

• Personalized or custom-made products
• Perishable food or flowers
• Opened cosmetics or personal-care products
• Underwear and intimate products
• Gift cards and downloadable digital products
• Hazardous materials
• Products marked “Final Sale”

Sellers must clearly identify non-returnable products in their listings.

10. Refunds

After an approved return is received and inspected, the seller must report the item’s condition to ShopHBM. ShopHBM will review the available information, make the final refund decision, and notify the buyer and seller.

Approved refunds will normally be returned to the original payment method. Banks and payment providers may require additional time to process the refund.

Original shipping costs may not be refundable for change-of-mind returns. If an order is canceled because it was not shipped as promised, the buyer will receive a full refund as required by applicable law.

11. Lost or Stolen Packages

If tracking shows that a package has not been delivered, the seller should contact the shipping carrier and work with the buyer to resolve the issue.

If tracking shows “delivered” but the buyer cannot find the package, the buyer should check the delivery location, household members, neighbors, and the shipping carrier. ShopHBM and the seller may review the available tracking and delivery evidence before deciding the outcome.

12. International Orders
    ShopHBM currently ships only within the United States. International orders and international shipping are not available at this time.
    

13. Cancellations

Buyers and sellers must submit cancellation requests to ShopHBM at info@shophbm.com as soon as possible. ShopHBM will review the request, approve or deny the cancellation, and process any approved refund. After an order has shipped, the buyer may need to follow the return process.

14. Disputes

Buyers must report order problems and disputes to ShopHBM at info@shophbm.com. Buyers and sellers should keep all dispute-related communication within ShopHBM and should not arrange refunds or payments outside the marketplace.

ShopHBM may review messages, listing details, photographs, tracking information, and other evidence. ShopHBM may issue or facilitate a refund, deny a claim, suspend an account, or take another appropriate action. Any decision remains subject to applicable law and payment-provider requirements.

15. Policy Changes

ShopHBM may update this Policy when its services, procedures, or legal obligations change. The updated Policy will be posted on this page with a new effective date.

16. Contact Us

For questions about shipping, returns, refunds, or disputes, please contact us at info@shophbm.com.