Effective Date: September 13, 2026
ShopHBM.com (“ShopHBM,” “H&B,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you use our website and marketplace services. ShopHBM.com is owned and operated by H&B Marketplace LLC, a Virginia limited liability company.
- Information We Collect
We may collect information that you provide directly to us, including:
• Name
• Email address and telephone number
• Billing and shipping addresses
• Account username and password
• Buyer and seller profile information
• Product listings, photographs, descriptions, and prices
• Order, return, refund, and dispute information
• Messages between buyers, sellers, and ShopHBM
• Customer-support requests and communications
Sellers may also be asked to provide identity, business, tax, or payout information to ShopHBM or our payment providers.
- Payment Information
Payments may be processed by third-party payment providers, such as Stripe, banks, or card networks.
ShopHBM does not normally receive or store complete credit-card numbers. Payment providers collect and process payment information under their own privacy policies and security procedures.
- Information Collected Automatically
When you use ShopHBM, we and our service providers may automatically collect:
• Internet Protocol address
• Browser and device information
• Operating system
• Pages viewed and links clicked
• Login and account activity
• Date, time, and approximate location information
• Referring website
• Cookie and similar-technology information
• Information used to identify fraud, errors, or security threats
- Cookies and Similar Technologies
ShopHBM may use cookies, pixels, local storage, and similar technologies to:
• Keep users signed in
• Remember account and shopping-cart preferences
• Process marketplace transactions
• Understand website performance and usage
• Prevent fraud and protect security
• Improve the website and user experience
• Measure marketing effectiveness, when applicable
You may control some cookies through your browser settings or any cookie-consent tool available on the website. Blocking necessary cookies may prevent some website features from working correctly.
- How We Use Information
We may use personal information to:
• Create and manage user accounts
• Operate the ShopHBM marketplace
• Process purchases, payments, payouts, returns, and refunds
• Connect buyers with sellers
• Provide sellers with information needed to fulfill orders
• Send order, shipping, account, and security notifications
• Respond to questions and customer-support requests
• Investigate disputes, fraud, prohibited products, or misuse
• Improve our website, products, and services
• Meet tax, accounting, legal, and regulatory obligations
• Enforce our Terms and Conditions and other policies
• Send promotional messages when permitted by law
- How We Share Information
We may share information only when reasonably necessary with:
• Sellers, so they can process and ship buyer orders
• Buyers, when needed to complete a transaction or resolve a problem
• Payment processors, banks, and payout providers
• Website hosting, security, email, analytics, and technical-service providers
• Shipping carriers and delivery providers
• Professional advisers, including attorneys, accountants, and insurers
• Government authorities or law enforcement when legally required
• A buyer, successor, or related party if ShopHBM is involved in a merger, sale, financing, or transfer of business assets
Sellers and service providers must use personal information only for legitimate marketplace or service purposes and must follow applicable laws.
Sellers may use buyer personal information only to fulfill orders, provide customer service, or resolve transaction-related issues. Sellers may not use buyer personal information for independent marketing or share it with others without the buyer’s consent, unless required by law.
- Marketplace Messages and Listings
Information included in public seller profiles, product listings, reviews, or other public areas may be visible to anyone visiting the website.
Do not publish sensitive information in a listing, photograph, review, username, or public profile.
ShopHBM may review marketplace messages when necessary to provide support, investigate fraud or disputes, enforce policies, or comply with legal obligations.
- Marketing Communications
We may send promotional emails or messages when permitted by law. You may unsubscribe by using the unsubscribe link in the message or by contacting us.
You may still receive necessary account, transaction, shipping, security, or policy messages after unsubscribing from marketing communications.
- Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security.
Users are responsible for protecting their passwords and should notify ShopHBM immediately if they believe their account has been accessed without permission.
- Data Retention
We retain personal information for as long as reasonably necessary to:
• Provide marketplace services
• Maintain transaction and business records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet tax, accounting, legal, and regulatory requirements
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
- Your Privacy Rights
Depending on where you live, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Object to or restrict certain uses of information
• Withdraw consent when processing is based on consent
• Opt out of certain marketing or targeted advertising
• Appeal a decision concerning a privacy request
These rights may be limited by applicable law. We may need to verify your identity before completing a request.
- Sale or Sharing of Personal Information
ShopHBM does not sell personal information for money.
Some cookie-based disclosures to analytics or advertising providers may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where required, users may make applicable choices through website cookie settings or by contacting us.
- Children’s Privacy
ShopHBM is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.
Users must meet the minimum age required by our Terms and applicable law. If we learn that personal information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.
- International Users
ShopHBM may operate and use service providers in the United States and other countries. Personal information may be transferred to or processed in countries with privacy laws different from those in the user’s country.
Where required, we will use appropriate measures for international data transfers.
- Third-Party Websites and Services
ShopHBM may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies. ShopHBM is not responsible for the privacy or security practices of independent third parties.
- Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The revised Policy will be posted on this page with a new effective date. We may provide additional notice when required by law.
- Contact Us
For privacy questions or requests concerning your personal information, please contact us at info@shophbm.com.